Friday, August 5, 2011

An Accessory Genie Rep Will Be With You Shortly

I've never liked having to call customer service numbers and will usually do what I can to avoid, even if it means trying to fix my own cable box or pay a couple extra bucks on my cell phone bill for something I shouldn't have been charged for. But despite the serious irritation I have with calling customer service numbers, sometimes it just can't be helped.

A few weeks ago I noticed on my credit card statement that I had a ridiculous charge from a company I had never heard of. Of course, I immediately picked up the phone and called my credit card's customer service line, only to go through a maze of "Press one for..." and "Zero is not an option..." After about five minutes, I was finally able to get a hold of a real human being, only to be informed that I had reached an incorrect extension.

Airline customer service lines are just as bad. Last January, a relative of mine was coming to visit California when a huge storm hit Atlanta, where her connecting flight was supposed to take place. Needless to say, she was incredibly frustrated waiting at the airport and not having her questions answered, so I called the airline's customer service number to get some information about her flight.

No exaggeration, I literally waited on hold for 45 minutes before I was finally able to get a live person on the line. Yes, I understand there was a storm and they may have had more calls than usual. But is 45 minutes really an acceptable time to wait with the phone on my ear? I think not.

Because of these horrible experiences, I truly have an appreciation for the customer service department here at Accessory Genie. When you call, there aren't any buttons to push (unless you know the person's extension) and you're directly transferred to a customer service representative. Our customer service team is constantly trained on all of the products sold at, and is therefore very knowledgeable and able to answer any questions or concerns callers may have.

And they really are here to help customers with ANY questions they may have. If you really just can't figure out how to get your device to work properly, they can walk you through it. Would like to exchange a product for another? They'll happily arrange it for you. They really are there to help our Accessory Genie customers with any needs, questions and concerns.

So the next time you have a question about a product you purchased from, please do not hesitate to contact them at 888-998-8879. I promise the experience will be significantly better than calling your credit card company, the cable guy, or the annoying airline your aunt is flying on.

Happy dialing!


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